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Support

Product support

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Product support consists of online documentation and the contact page.

The online documentation provides information and procedures for:
  1. a.Site visitors.
  2. b.Managing a site.
  3. c.Editing articles.
  4. d.Setting up a site.
If you cannot find your answer in the documentation, select the Support option on the Contact page, and in the Message field provide your:
  1. a.The whole Order Reference – near to the invoice total and starting with SMALLSITE.
  2. b.Details of the issue.

This information is required as all personal details are kept by the seller, and not on the license server to minimise unnecessary duplication of it.

Some issues that may occur with a license code are:
  1. a.It is supplied in the email from the seller when purchased. If no email was received (and not in the spam folder), or there was none in it, it could not be obtained from the license sever at the time, but the seller still charged you. However, the amount will be refunded within three business days.
  2. b.If it was not obtained directly from the seller or the licensor, any enquiries should be directed to who supplied it.
  3. c.If it has been lost, or has been revealed to someone who has subsequently deregistered your site's domain from it, a new one will have to be purchased, and kept in a safe place to ensure it is kept secret.
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